At Shaan The Artisans of India (“Company”, “We”, “Us”, or “Our”), we endeavor to process, dispatch, and deliver all orders in a timely, secure, and efficient manner. Users are advised to carefully review and understand the terms contained in this Shipping and Delivery Policy before placing any order through the Platform. By accessing or using the Platform and placing an order, You acknowledge that You have read, understood, and agreed to be bound by the terms contained herein. If You do not agree with any provision of this Policy, You are advised to refrain from using the Platform or placing any order.

Domestic Shipping and Delivery

1. All products purchased through the Platform shall be dispatched from the Company’s operational warehouse and fulfillment facilities located in India to the shipping address provided by the User at the time of placing the order. The Company utilizes third-party logistics and courier service providers for facilitating deliveries across serviceable locations within India. Estimated delivery timelines shall be communicated to the User once the order has been processed and handed over to the courier partner.
2. An estimated delivery timeline shall be provided to the User through the order confirmation communication. Users are required to furnish complete and accurate delivery details, including full address, locality, landmark (if applicable), city, state, and pin code at the time of placing the order.
3. Orders are ordinarily processed on business days from Monday to Saturday, excluding public holidays, national holidays, and other non-operational days observed by the Company or logistics partners.
4. In the event multiple products are purchased under a single transaction, the Company shall make reasonable efforts to ship all items together. However, depending upon stock availability, product category, packaging requirements, or logistical constraints, products may be shipped separately without prior notice. Additionally, the Company currently supports shipment to only one delivery address per order. Orders requiring delivery to multiple addresses must be placed separately.
5. The Company does not undertake delivery to Post Office Box (P.O. Box) addresses. Any order placed with a P.O. Box address shall be entirely at the User’s risk, and the Company shall not be responsible or liable for any non-delivery arising therefrom.
6. Orders once placed and confirmed may not ordinarily be modified, edited, or cancelled. However, requests relating to change of shipping address may be considered at the sole discretion of the Company if communicated within twelve (12) hours from the time of order placement or confirmation. For such requests or related assistance, Users may contact the Company at [INSERT CUSTOMER CARE EMAIL].
7. In order to facilitate successful delivery, the Company’s logistics partners may attempt delivery up to three (3) times at the address specified by the User. In the event that delivery remains unsuccessful after such attempts, the package may be returned to the Company and the order may be treated as undeliverable.
8. The Company endeavors to maintain adequate inventory levels for products displayed on the Platform. However, in exceptional situations where a product becomes unavailable or dispatch is delayed beyond ordinary timelines after payment has been received, the Company shall make reasonable efforts to inform the User regarding such delay through the registered mobile number or email address within a reasonable period.
9. Upon confirmation and dispatch of the order, the User may receive shipment tracking details through email, SMS, WhatsApp, or other available communication channels. Tracking facilities may also be made available through the Platform under the relevant account or order section. In case of delivery-related concerns, delays, disputes, or shipment issues, Users are advised to contact the designated courier partner or reach out to the Company through the official customer support channels.
10. The Company may, at its sole discretion, provide free shipping within India for eligible products, promotional campaigns, or minimum order thresholds. Such offers may be revised, modified, or withdrawn without prior notice.

International Shipping

Shaan The Artisans of India may offer international shipping services to select countries and regions through trusted third-party international logistics and courier partners. International deliveries shall be subject to serviceability, customs regulations, import laws, and operational feasibility applicable to the destination country.

All international orders are dispatched from India within commercially reasonable timelines. Delivery schedules may vary depending upon customs clearance procedures, international logistics operations, destination country regulations, local holidays, and courier partner policies.

Shipping charges, handling fees, customs duties, import duties, local taxes, value added taxes (VAT), or any other governmental levies imposed by the destination country shall be borne solely by the customer unless expressly stated otherwise by the Company.

Important Notice Regarding Customs Duties and Taxes

ALL CUSTOMS DUTIES, IMPORT TAXES, CLEARANCE CHARGES, LOCAL LEVIES, OR GOVERNMENTAL FEES IMPOSED BY THE DESTINATION COUNTRY SHALL BE THE SOLE RESPONSIBILITY OF THE CUSTOMER.

The prices displayed on the Platform do not include customs duties, import taxes, or similar charges applicable in the destination country. Such charges may vary depending upon the laws and regulations of the relevant jurisdiction.

For facilitating smooth customs clearance and delivery processes, the Company’s courier or logistics partners may, where permitted, pay customs duties or taxes on behalf of the customer and subsequently recover such amounts at the time of delivery. The customer shall remain fully liable to make payment of such charges directly to the courier partner or delivery agent.

In the event the customer refuses or fails to pay the applicable customs duties, taxes, or related charges, the courier partner may withhold, abandon, return, or dispose of the shipment in accordance with applicable laws and courier policies. In such cases, Shaan The Artisans of India shall not be held responsible for non-delivery, delay, confiscation, return of shipment, or refund of any amount paid for the order.

For additional information regarding shipping timelines, delivery procedures, returns, exchanges, cancellations, or related queries, Users may refer to the relevant policies available on the Platform or contact the Company at:

Email: [INSERT CUSTOMER CARE EMAIL]