Welcome to Shaan The Artisans of India

This Privacy Policy was last updated on [Insert Date] and shall come into effect from the same date.

This Privacy Policy, together with the Terms of Use and other applicable policies of Shaan The Artisans of India (“Company”, “We”, “Us”, or “Our”), sets out the manner in which we collect, receive, store, process, use, disclose, and protect the information provided by users (“You”, “Your”, or “Customer”) while accessing or using our website, mobile site, platform, products, or services.

Shaan The Artisans of India is engaged in the business of offering and selling ethnic wear, fashion apparel, handcrafted garments, accessories, and related lifestyle products through its retail operations and e-commerce platform.

This Privacy Policy explains Your rights in relation to Your personal information, the measures undertaken by the Company for safeguarding such information, and the manner in which You may contact the Company in the event of any concern, grievance, or complaint relating to privacy or data usage.

This Privacy Policy constitutes an electronic record in accordance with the provisions of the Information Technology Act, 2000, and the rules framed thereunder, including the applicable provisions relating to electronic records and sensitive personal data or information. This document does not require any physical, electronic, or digital signature and shall be deemed legally valid and binding upon acceptance through electronic means.

By accessing, browsing, registering on, or using the Platform and Services, You acknowledge that You have read, understood, and agreed to be bound by this Privacy Policy. If You do not agree with the terms contained herein, You are advised not to access or use the Platform or Services.

You further provide Your express consent to the collection, storage, processing, transfer, and use of Your information in accordance with the provisions of Section 43A and Section 72A of the Information Technology Act, 2000 and other applicable laws.

Information We Collect

This Privacy Policy governs the collection and processing of personally identifiable information and sensitive personal data or information (“Personal Information”) provided by Users while accessing or using the Platform.

The Personal Information collected by the Company may include, without limitation:

• Full name;
• Email address;
• Mobile number;
• Shipping and billing address;
• IP address;
• Identification details;
• Payment and transaction-related information;
• Communications exchanged with the Company;
• User-generated content including reviews, feedback, or testimonials;
• Demographic and preference-related information; and
• Any other information voluntarily submitted by You during registration, purchase, inquiry, or interaction with the Platform.

The Company may also collect certain technical and usage-related information relating to Your interaction with the Platform for security, analytics, and operational purposes.

How We Collect Information

When You interact with the Platform, the Company may automatically collect certain technical and usage information through cookies, pixels, tags, web beacons, analytics tools, and similar technologies.

Cookies are small data files stored on Your browser or device that help improve the functionality, efficiency, performance, and user experience of the Platform. Such technologies may enable the Company to recognize Your browser preferences, analyze usage trends, personalize content, improve website performance, and enhance customer experience.

You may modify Your browser settings to restrict, disable, or block cookies. However, doing so may affect certain functionalities or features of the Platform.

The Platform may also permit third-party advertising, analytics, and technology partners to place cookies or tracking technologies on the User’s device for analytics, advertising optimization, remarketing, and performance measurement purposes. The Company does not control the cookies or technologies operated by such third parties.

Purpose of Collection and Use of Information

By providing Your Personal Information, You expressly consent to the collection, processing, storage, transfer, disclosure, and use of such information by Shaan The Artisans of India for lawful business purposes, including but not limited to:

• Providing access to the Platform and Services;
• Processing orders, transactions, exchanges, returns, and refunds;
• Facilitating delivery and logistics operations;
• Managing User accounts and customer support requests;
• Improving products, services, website functionality, and customer experience;
• Conducting analytics, research, audits, and internal business operations;
• Sending transactional communications, service updates, promotional offers, newsletters, and marketing communications;
• Detecting fraud, unauthorized access, abuse, or security incidents; and
• Complying with applicable legal, regulatory, or governmental obligations.

Customer Testimonials and Reviews

The Platform may display customer reviews, testimonials, ratings, comments, or feedback submitted by Users. By submitting such content, You grant the Company the right to publish, reproduce, display, and use such content on the Platform and related promotional materials.

If You wish to request removal of any testimonial, review, or feedback submitted by You, You may contact the Company through the designated customer support channels.

Cookies and Advertising Technologies

The Platform may use cookies and advertising technologies including pixels, tags, web beacons, analytics tools, and related technologies for advertising, analytics, remarketing, and personalization purposes.

Such technologies may be used to:

• Deliver relevant advertisements and promotional content;
• Analyze website traffic and User interactions;
• Measure effectiveness of advertising campaigns;
• Personalize browsing and shopping experiences; and
• Prevent repetitive display of identical advertisements.

The Company may work with advertising and analytics partners including Google, Meta (Facebook), and other advertising networks for delivering advertisements across third-party platforms and measuring campaign performance.

You may opt out of certain advertising technologies through browser settings or third-party opt-out mechanisms, though certain Platform functionalities may be affected.

Sharing and Disclosure of Personal Information

Shaan The Artisans of India does not sell or rent Personal Information belonging to Users to third parties for unrelated commercial purposes.

However, the Company may disclose, share, transfer, or provide access to Personal Information under the following circumstances:

• To logistics, courier, delivery, warehousing, and shipping partners for order fulfillment;
• To payment gateway providers and banking partners for transaction processing;
• To technology service providers, analytics providers, cloud storage providers, website hosting partners, and operational support vendors;
• To affiliates, subsidiaries, consultants, advisors, auditors, and legal representatives of the Company under confidentiality obligations;
• Where disclosure is required under applicable laws, regulations, court orders, legal proceedings, governmental requests, or law enforcement directives;
• For investigating fraud, security breaches, illegal activities, or violations of Company policies;
• In connection with mergers, acquisitions, restructuring, transfer of assets, business sale, or corporate reorganization involving the Company; or
• Where such disclosure is necessary for protecting the rights, safety, security, property, or legal interests of the Company, Users, or third parties.

The Company may utilize secure cloud servers or third-party infrastructure providers, which may be located outside India, for storage and processing of information in compliance with applicable legal requirements.

User Rights

Users may choose not to provide certain Personal Information. However, such refusal may limit or restrict access to certain services, features, or functionalities of the Platform.

Subject to applicable law, You may have the right to:

• Access and review Your Personal Information;
• Request correction, modification, or updating of inaccurate information;
• Request deletion or restriction of processing of Personal Information;
• Withdraw consent for marketing communications;
• Object to certain processing activities; and
• Seek information relating to processing activities undertaken by the Company.

The Company may retain copies of historical, archived, or legally required records in accordance with applicable laws and operational requirements.

Protection and Security of Information

The Company undertakes commercially reasonable security practices and procedures for safeguarding Personal Information against unauthorized access, misuse, alteration, disclosure, or destruction.

Security measures may include encrypted communications, SSL protection, access controls, secure servers, internal confidentiality obligations, and operational safeguards.

However, no electronic transmission, storage system, or online platform can be guaranteed to be completely secure. Despite reasonable precautions undertaken by the Company, the possibility of cyber-attacks, hacking, unauthorized access, malware, denial-of-service attacks (DDOS), technological failures, or other security incidents cannot be entirely eliminated.

Accordingly, Shaan The Artisans of India shall not be held liable for any loss, damage, disclosure, or compromise of information arising from events beyond the reasonable control of the Company.

Users are advised to maintain confidentiality of their account credentials and to exercise caution while using shared or public devices.

Retention of Information

The Company shall retain Personal Information only for as long as necessary for the purposes described under this Privacy Policy, including for operational, legal, contractual, security, dispute resolution, fraud prevention, and regulatory compliance purposes.

Information associated with registered User accounts may be retained for the duration of the account’s existence and for such additional period as may be required under applicable law or legitimate business requirements.

Changes to this Privacy Policy

Shaan The Artisans of India reserves the right to revise, amend, modify, or update this Privacy Policy at any time without prior notice.

Any changes shall become effective immediately upon publication on the Platform. Continued access to or use of the Platform after such modifications shall constitute Your acknowledgment and acceptance of the revised Privacy Policy.

Users are advised to periodically review this Privacy Policy for updates or changes.

Contact and Grievance Redressal

In accordance with applicable provisions of the Information Technology Act, 2000 and the rules framed thereunder, any complaints, concerns, grievances, notices, or queries relating to this Privacy Policy or the handling of Personal Information may be addressed to the designated Grievance Officer of Shaan The Artisans of India.

[INSERT GRIEVANCE OFFICER NAME]
Grievance Officer
Shaan The Artisans of India
D 99 Kamla Nagar
Delhi – 110007
Phone: 8700533655
Email: [INSERT CUSTOMER CARE EMAIL]

Complaints relating to specific orders or transactions should preferably be raised using the same registered email address or contact details associated with the relevant transaction or account.